Refund policy
At Rest Assured Memorials, we understand memorial purchases are often made during emotional and time-sensitive circumstances. Our goal is to provide clear expectations while serving every family with care and professionalism.
Returns, cancellations, refused deliveries, and damage claims may vary by product type, order status, delivery status, and carrier requirements. Custom, personalized, made-to-order, time-sensitive, transferred, or placed into service items may be limited or non-returnable once production, shipment, delivery, transfer, or service use begins.
Cancellations Before Shipment
Orders may be canceled without penalty prior to shipment.
Custom and Personalized Items
Custom, engraved, personalized, or made-to-order products are final sale once production has begun.
Returns and Exchanges
• Return requests must be initiated within 15 days of delivery.
• Approved returns must be received within 20 days of authorization.
• Returned items must be unused and in original packaging.
• Freight items must be returned in their original packaging and, when applicable, secured to the original pallet.
• Large freight items, including caskets, may be subject to a restocking fee of up to 30%, plus outbound and return shipping costs.
• For sanitary, regulatory, and service-related reasons, products that have been transferred to a funeral home or placed into service are not eligible for return.
Refused Deliveries
If delivery is refused for any reason other than documented freight damage, the order may be treated as a cancellation after shipment and subject to return shipping, storage, redelivery, and restocking fees.
Freight Inspection Requirements
The customer, funeral home, receiving location, or other recipient should inspect freight deliveries immediately upon arrival.
Visible damage should be documented on the carrier delivery receipt, photographed, and reported to Rest Assured Memorials within 24 hours of delivery.
If concealed damage is discovered after delivery, please photograph the item, packaging, and any visible damage, and contact us within 24 hours so we can help review the issue.
Refund Processing
Approved refunds are typically processed within 7–10 business days after inspection and approval of the returned item.
Chargebacks
If you experience any issue with your order, we encourage you to contact us directly so we may work toward a prompt resolution together.