Shipping policy
At Rest Assured Memorials, we understand how important dependable delivery is when families are making time-sensitive arrangements. We work with trusted freight and parcel carriers to help coordinate careful, reliable delivery to eligible locations throughout the United States.
Standard Shipping May Be Included
Any shipping offer displayed on our website applies only to eligible products, eligible delivery addresses, and the delivery service specified at checkout.
When available for the selected product and delivery address, standard shipping is included at no additional charge. Standard shipping generally applies to the basic delivery service shown at checkout and does not include expedited shipping, upgraded delivery services, white glove delivery, special handling, storage, reconsignment, address changes, redelivery, or other carrier-imposed fees.
Available shipping options, delivery services, and applicable fees are shown at checkout when they are available and can be calculated before purchase. Some freight, address change, storage, redelivery, reconsignment, or special handling fees may arise after shipment based on carrier requirements or delivery circumstances.
Order Processing
Most in-stock orders are processed within 1–2 business days.
Processing times may vary for custom, personalized, made-to-order, oversized, freight, or special handling items.
Transit Times
Transit times generally range from 2–7 business days depending on the item, destination, carrier availability, carrier schedules, and receiving location.
Shipping timelines are estimates only and are not guaranteed unless expressly confirmed in writing by Rest Assured Memorials.
Available Delivery Services
Available delivery services may include:
• Curbside Delivery
• Threshold Delivery
• White Glove Delivery
Available delivery options may vary depending on the product, destination, carrier, and receiving location.
For freight items, additional fees may apply for upgraded services, special delivery requests, residential freight delivery, white glove delivery, address changes, redelivery, storage, reconsignment, refused deliveries, or other carrier-imposed charges.
Expedited, upgraded, white glove, or special handling delivery fees are non-refundable once arranged or completed.
Funeral Home and Receiving Location Deliveries
We recommend shipping caskets and other large freight items directly to the funeral home or receiving location whenever possible.
Customers are responsible for ensuring the funeral home or receiving location is prepared to accept delivery. Delivery delays, storage fees, reconsignment charges, redelivery fees, or refused delivery fees imposed by freight carriers are the responsibility of the customer unless otherwise required by law.
Delivery Address Changes
Once an order has shipped, rerouting, address corrections, reconsignment, or delivery changes may result in additional carrier fees that are the responsibility of the customer.
Address changes may also delay delivery.
Storage and Refused Delivery
Storage fees, redelivery fees, refused delivery charges, or reconsignment charges imposed by freight carriers are the responsibility of the customer.
If delivery is refused for any reason other than documented freight damage, the order may be subject to return shipping, storage, redelivery, and restocking fees as described in our Refund Policy.
Packaging Disposal
Some funeral homes or receiving locations may require packaging removal or disposal. Please notify us prior to shipment if special receiving arrangements are required.
Packaging removal, disposal, or special receiving requirements may not be included with standard delivery and may require additional arrangements or fees.
Freight Inspection Requirements
The customer, funeral home, receiving location, or other recipient should inspect freight deliveries immediately upon arrival.
Visible damage should be documented on the carrier delivery receipt, photographed, and reported to Rest Assured Memorials within 24 hours of delivery.
If concealed damage is discovered after delivery, please photograph the item, packaging, and any visible damage, and contact us within 24 hours so we can help review the issue.
Quality Control
Whenever practical, products are reviewed prior to shipment to help ensure they leave the warehouse in proper condition.
Because many memorial products are shipped through freight or parcel carriers, customers and receiving locations should still inspect deliveries carefully upon arrival.
Time-Sensitive Orders
If you have a time-sensitive order or need delivery by a specific date, please contact us before placing your order so we can help review available shipping options.
We will do our best to assist, but delivery dates are not guaranteed unless expressly confirmed in writing.